Do you allow refunds | returns ?
All sales are final. We do not offer refunds/exchanges, nor do we allow cancellations/ returns , due to Covid19 we are not allowing any returns of any cosmetics , you can however cancel any unsend orders Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.
How can I reach customer service ?
For questions about your order only firstname.lastname@example.org our customer service is available from 9am to 5pm ( New York ) time , we do our best to try to respond to every email as fast as we can response times may be extended during holidays, promotions and immediately following launches/restocks.
Can I make changes to my order?
Orders can not be cancelled, changed or modified once they have been placed.
When will my package be delivered?
All orders are shipped via USPS , please keep in mind there is delay at
the postal office therefore packages are taking longer than usual to arrive.
I placed an international order do I have to pay customs and taxes?
all international orders have to pay taxes by custom this taxes and fees are not included in your orders , and therefore can not be reimbursed by Pink As Gold
Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.
are PAG cosmetics sold at any other location?
YES! we have a makeup studio located in Dominican Republic
Plaza Raymond 2 nivel 2 modulo 16 , Bonao
Do you offer discounts and promotion?
Yes from time to time we offer discounts and promotions. Sign up for our email and/or SMS alerts to receive news on special offers.
We appreciate your patience and understanding as we work through this together.