Our policy lasts for 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer a refund or exchange.
To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in its original packaging.
There are several types of goods that are exempt from being
returned and are declared as final sales
Mixed boxes
Starter packages (mix of various factory products)
Clearance products
Additional non-returnable products:
Gift cards
Downloadable software products
Some health and personal care products
To start a refund process, it is necessary that you first
contact us to make the relevant validations and explain the
Process to follow.
Sale Items
Only regular priced items will be refunded, unfortunately sale items do not apply for returns.
Shipment
To return your product, you must send them to: 271A West 231 street Bronx , New York 10463 United States.
You will be responsible for paying the shipping costs for the return of the item. Shipping costs are not refundable. If
you receive a refund, the cost of the return shipping will bededucted from your refund.
In your product return you should consider using a shipping service that can be tracked and purchasing shipping insurance.In such a way that you can make sure that the merchandise is delivered to our facilities.
Please do not send your purchase back to the manufacturer. There are some situations where only partial refunds can be
guaranteed: (if applicable) Products with obvious signs of use Products that have been opened. Any item that is not in its original condition, that is damaged or is missing parts for reasons beyond our control. Products that show deterioration due to handling in transport Any item that is returned more than 30 days after shipment.
Refunds
Once your return is received and inspected or your refund request has been verified, we will send an email to notify you of the approval or rejection of your refund.
If you are approved, then your refund can be processed through:
A discount voucher for your next purchase.
A credit in favor to redeem on your next purchase.
A credit applied to your credit card or original payment
method.
